At a time when more than 95% of people have at least one cell phone, opening a phone repair shop is a promising and profitable activity. In certain cities like Montpellier, smartphone repair is currently among the best opportunities to seize. However, to succeed in this sector, you need to possess a number of specific skills. What are these skills? We will discover them in this article which brings you everything on the subject.
Article summary
Knowledge of different phone models and brands
Ease of communication and marketing
A quick diagnosis
Knowledge of different phone models and brands
The first skill to have to open a store specializing in smartphone repair in Montpellier or elsewhere in France is knowledge of the different phone models and brands. Indeed, the customers who come to you will not all bring the same model and brand of phone. While some will bring you iPhones, others will bring you different models from Samsung, Huawei or other brands. To be able to meet their needs and attract other customers, you need to be fluent in the different phone models and brands. To do this, try to have in-depth knowledge of how the operating system, motherboard, speaker, charger and all other components of each phone model work. Don’t make the mistake of specializing in one phone brand. If you cannot repair all the brands available on the market, at least master the brands most used by the French: iPhone, Samsung, Huawei, Xiaomi and Sony. It is thanks to these skills that you can be an expert in phone disassembly and reassembly.
Ease of communication and marketing
Opening your phone repair business requires communication skills, as expertise cannot be limited to technical skills. The laptop repairer is required to establish a direct link with the customer, whether they are a natural or legal person. Relationship skills therefore prove to be an undeniable asset for success in the field. The telephone repairer must be welcoming, know how to listen to his customers and above all be able to explain to customers the faults he has identified. He must use the vocabulary appropriate to each situation. Also, he must establish a climate of trust between him and his clients.
In addition to relational quality, the cell phone repairer is expected to have the qualities of a professional salesperson. You must be able to offer your different services and products with the aim of satisfying your customers. You also need to find a good strategy to retain your customers. Furthermore, always avoid running out of stock for the components you are replacing on the phones. To do this, form partnerships with reliable suppliers selling quality components.
Also read: Unlocking Success: The Benefits of a Complete Business Solution
A quick diagnosis
The diagnostic step is very important in the phone repair process . Completing this step correctly allows you to determine the total duration of your intervention, the price list and to establish the quote. When you are given a phone to repair, you must quickly analyze it by following a precise operating procedure. To make a good diagnosis, try to identify the origin of the problem by performing multi-level tests on the components. Adaptation is an undeniable quality, because the interventions are not the same on each type of phone. You must therefore be able to find solutions to breakdowns that you have never encountered before. You must also ensure the follow-up of interventions in order to capitalize on your experience. To achieve this, take the time to formalize in writing all the different research and methods that you use to solve each specific problem. This will allow you to exploit this knowledge in the future, on similar cases.
