Business telephony, also called VOIP (Voice over Internet Protocol), is a communications technology that allows calls to be made and received using the Internet. This modern technique appeared in 1995 thanks to the company VocalTec which wanted to find a solution to the high cost of calls at the time. The latter therefore developed an internet telephone allowing calls using a microphone or speakers installed on the computers of yesteryear. To achieve this, she implemented a technique to compress the human voice into data and transmit it via the Internet. Since then, this technology has become essential for both individuals and businesses. Today, business telephony is used by millions of businesses. However, before adopting it, it is necessary to master how it works. Find out in this article everything you need to know about how VOIP works.
VOIP: How does it work?
The development of business telephony was favored by the emergence of the Internet. It is the latter which makes possible the transfer of voice in the form of digital data. Indeed, with business telephony, when you speak, your voice is first transformed into electrical impulses via an audio driver. Subsequently, an application makes it possible to convert this electrical signal into a computer language or binary language. This binary code will then be broken down by your operating system into a batch of digital data. Also called packets, this batch includes voice data as well as the network address of the interlocutors. Finally, it is transmitted by the computer. Arriving at the recipient, the digital data packets follow the same route again, but this time in the opposite direction. Thus, the message is transformed again into voice form to be listened to in its entirety. To develop telephony in your business, you can trust professionals like Aircall. This offers a telephony solution that is simpler to use, collaborative, and less opaque. To take advantage of it,
VOIP: What are the advantages for the company?
Today, many companies have understood the importance of VOIP telephony and are now integrating it into their structure. Indeed, several reasons lie behind this strategic choice.
Low telecommunication costs
The first advantage of VOIP concerns its cost which is very low compared to traditional calls. Indeed, given that this technology works only from the cloud, no installation is necessary at the telephone park level. Additionally, most updates are done online, avoiding high maintenance costs. Thanks to this low cost, small businesses, and other startups will be able to benefit from high-performance tools in the same way as large companies.
Better productivity
Installing VOIP in a business means allowing all employees to have an advanced tool. This will simplify the management of calls and contacts, making their task easier. In addition, this tool has the advantage of integrating perfectly with business tools, i.e. CRMs. Thanks to this integration, all telephone data is recorded and updated regularly. Thus, everything is centralized and available in real time. This allows employees to save a huge amount of time. Furthermore, thanks to this synchronization, teamwork is better organized and the distribution of calls is facilitated, which makes it possible to optimize the quality of customer service.
Optimized flexibility
One of the great advantages of IP telephony is that it allows you to gain mobility. To take advantage of this technology, your employees only need a device and an internet connection. As a result, they can work anywhere and at any time. Thus, in the current context marked by the health crisis, integrating cloud telephony into your company will help you set up an effective teleworking system .
